TERMS & CONDITIONS

1.0 BOOKING POLICY

1.1 All bookings are subject to availability. Bookings for events and retreats can only be confirmed when full payment is received.

1.2 Participants must be at least 18 years or older to attend our retreats and events unless otherwise specified in the event information.

1.3 By paying your deposit or full amount for your retreat or event, you agree and accept our Booking Terms and Conditions.

1.4 Retreat/Course participants must obtain comprehensive travel insurance or have medical insurance to attend out retreats & trainings including, but not limited to, cover for (overseas) medical expenses, evacuation charges, trip cancellations and force majeure events.

1.5 A completed booking form and non-refundable deposit must be made for each participant to reserve your place on the retreat or program.

1.6 Airfares, transfers, visas, tips, travel insurance, medical expenses, alcohol, premium meal & drink items, massage and beauty treatments, and personal items are not included.

Please refer to each retreat/course inclusions and schedule for full details and listed inclusions.

2.0 PAYMENT POLICY

2.1 All prices are per person in AUD (Australian Dollars).

2.2 All bookings include a non-refundable deposit subject to our Cancellation & Refund Policy.

2.3 Payment can be made by bank transfer (EFT), Paypal, credit/debit card or WISE transfer. All foreign exchange, credit card, bank and Paypal fees are the responsibility of the retreat/course participant.

2.4 Payment in full must be received at least 90 days prior to the start of the retreat. Failure to pay the full amount within this time frame results in the deposit being forfeited. We reserve the right to resell your place in the retreat if full payment has not been received 90 days prior to the retreat commencing.

2.5 For bookings made within 90 days of the start of the retreat/course: full payment is required at the time of booking to secure your place. Failure to pay the full amount within this time frame results in the deposit being forfeited. We reserve the right to resell your place in the retreat/course if full payment has not been received 90 days prior to the retreat commencing.

2.6 Bank fees, credit card charges, Stripe or Paypal fees incurred by transferring money are the sole responsibility of the guest/participant.

2.7 Any services not included in the retreat/course are the sole responsibility of the guest/participant and have to be paid for by the guest/participant, in the local currency of the retreat/course destination.

2.8 Although most fees are stated in Australian dollars, some products and arrangements are purchased in foreign currency and may be subject to applicable exchange rates. Where payment is made to the retreat/course venue or hotel upon check-out, either for the room cost, wellness program, additional excursions or incidentals, payment is made in local currency of the hotel/retreat venue. Depending on your selected payment method, bank, card issuer and/or the financial institution processing your transaction, you may be subject to additional fees and charges including but not limited to: exchange or currency conversion fees and/or transaction fees. Such fees and charges vary by country and/or currency and are subject to change at the discretion of your bank, card issuer and/or financial institution (as applicable). You acknowledge and agree that we, Sol Heart Yoga, are not responsible for such and charges and value of your purchase in Australian currency which may fluctuate subject to exchange rates.

2.9 If you make payment by way of credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the credit card to make payment and that your payment will be honoured by your card issuer. We may conduct various checks to validate your identity and integrity of your payment details, which may include requesting additional information from you to verify your identity.

3.0 PAYMENT SCHEDULE

Payment for the retreat/training is subject to the following schedule:

3.1 A $350 non-refundable deposit to be paid at time of booking for all retreats, courses,

or events held in Australia & Asia

3.2 A $500 non-refundable deposit to be paid at time of booking for all retreats, courses,

or events held in Europe

3.3 Payment in full is required at least 90 days prior to the start of the retreat/training/course

3.4 PAYMENT PLANS

Instalment plans are offered at the discretion of Sol Heart Yoga.

If you require a payment plan, email solheartyoga@gmail.com to request details.

3.5 PAYMENT SCHEDULE

Payment in Full is required 90 days prior to start of event.

Payment in Full Dates for Up-Coming Programs & Retreats

Yoga Nidra Teacher Training Ubud, 17-19 October, 2025: Pay in Full by 18/7/2025

Bali Yoga Retreat 2026, 22-27 May, 2026: Pay in Full by 21/2/2026

Ischia Thermal Spa & Yoga Retreat, 26 Sept-3 Oct, 2026: Pay in Full by 28/6/2026

4.0 CANCELLATION & REFUND POLICY

4.1 All cancellations must be received in writing to solheartyoga@gmail.com

4.2 It is the retreat/course participant’s responsibility to contact Sol Heart Yoga and verify that their cancellation request was received to avoid any potential additional cancellation fees that may be incurred due to delayed cancellation. Sol Heart Yoga will take no responsibility for any costs associated with messages not being received, or a delay to inform us of their cancellation.

4.3 The retreat/course participant is responsible to ensure flights, travel insurance and any components booked outside of this retreat/course are cancelled and will adhere to the cancellation policy of each individual supplier.

4.4 Sol Heart Yoga cannot be held liable for any cancellations made by third party venues. If a venue cancels our booking, we will refund only the cost related to the ticket you hold with us. We will not refund any travel-related cost such as airline tickets, travel documentation or cost incurred by other transport providers. We will not refund any other accommodation related costs for the dates directly prior or after our booked retreat.

4.5 Refunds can take up to 30 days to process.

5.0 CANCELLATION FEES

5.1 The following cancellation fees apply for booking cancellations and transfer requests:

5.2 A full Refund less deposit paid will be issued if a cancellation request is received in writing more than 90 days before the start of the retreat/course.

5.3 A 50% Refund less deposit paid will be issued if a cancellation request is received in writing more than 75 days before the retreat/course commences.

5.4 0% (nil) Refund provided for any cancellation within 75 days before or after retreat/course event date.

5.5 If you wish to transfer the booking to another retreat participant, this has to be requested in writing to solheartyoga@gmail.com and is subject to approval.

5.6 Due to our commitment to accommodation providers, instructors, tour operators, transport companies etc, we cannot make any exceptions to the above-mentioned cancellation fees for retreats or local events, even if you are unwell. We do not offer credit or a refund for a retreat participant arriving late or leaving early. This includes unforeseen issues such as a family-related illness, or COVID diagnosis. We do not offer any credit for arriving late or departing early, missing activities or not using any part of the scheduled program.

5.7 In the event of a cancellation or refund, we are not responsible for any currency fluctuations and will refund the amount paid from the original invoice.

6.0 CHANGES TO ADVERTISED PROGRAM

6.1 Sol Heart Yoga reserves the right to make any changes deemed necessary by our team, trip leaders, teachers or partners. In the event that we need to make a last minute change to the venue, the teacher, the itinerary, or any aspect of the retreat due to unforeseen circumstances (natural disaster, pandemic, illness, civil unrest, death, closure or any other unforeseen circumstance) we will offer the following to our guests that do not want to attend based on changes:

6.2 Transfer your deposit or payment in full to a future retreat/course or event to be taken within a year from the date of the current retreat. All other payments will be forfeited and Sol HeartYoga will not be liable for refunding or reimbursing any amount beyond the transfer of the deposit or payment in full.

6.3 In the event you prefer to cancel the retreat as a result of advised changes to the program, normal cancellation policies apply (view refund policy). Sol Heart Yoga is not responsible for reimbursing you or refunding you for any amount paid if you decide to cancel based on these changes.

7.0 EVENT CANCELLATION

7.1 In the rare/extreme case of a cancellation or postponements on the part of Sol Heart Yoga we will offer a transfer to another event in the form of a credit to the value paid in deposit or payment in full. Sol Heart Yoga is not responsible for any expenses or damages incurred as a result of trip cancellation or postponement including preparation costs, airline tickets, travel documents or any other expenses.

7.2 Sol Heart Yoga reserves the right to cancel any retreat/course or event prior to departure in the event that there are too few people booked in which case you will be given a full refund of any and all payments made to Sol Heart Yoga. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation.

7.3 We will not be liable for cancellation, failure of, or delay in performing our obligations under this agreement due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labour dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the participant.

Please note travel insurance is mandatory for overseas retreats.

The purchase of travel insurance as soon as possible after making your first payment (deposit, flights, hotels etc) is highly recommended.

8.0 LIABILITY

8.1 By submitting a booking request, and confirming your booking, you automatically agree to our Liability Waiver:

8.2 Sol Heart Yoga, its partners, staff and contractors shall not be liable for any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, pandemic outbreak, war or threat of war, riot, civil unrest, industrial disputes or strikes, accidents or failure to perform by third parties, including suppliers and subcontractors, unavoidable technical problems with the accommodation, transport or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any the above, refunds and compensation payments cannot be made.

8.3 Sol Heart Yoga is not responsible for any claims, losses, damages, costs or expenses arising out of injury, accident or death, damage, loss or delay of baggage or other property; or delay, inconvenience, loss of enjoyment, or frustration, whether physical or mental resulting from: (1) the act or omission of any party including Sol Heart Yoga or its employees; (2) mechanical breakdown, government actions, weather or other factors beyond our control; (3) your failure to read information provided and follow instructions including, but not limited to, obtaining sufficient travel protection & health insurance and providing correct & complete personal, health and travel information; (4) your cancellation or change for any reason in travel services offered; and (5) your medical or health problems or physical disabilities.

8.4 Sol Heart Yoga accepts no liability for loss, damage, injury or illnesses which may be received during the guest’s stay or travelling to and from the retreat/course location. All guests must take responsibility for their own medical and physical fitness and ability to use our facilities and participate in activities.

8.5 Sol Heart Yoga is not liable for any injuries or losses to guests, in the use of retreat/course facilities or participation in activities.

8.6 While all care is taken, Sol Heart Yoga cannot accept any responsibility for loss or damage of personal possessions or valuables of guests.

8.7 All guests/participants must take responsibility for their own medical and physical fitness and able to use retreat/course facilities and participate in activities.

8.8 If at any time during any of the classes or activities, you feel discomfort or strain, gently come out of the posture. You may rest at any time during the class or activity. It is important in yoga that you listen to your body, and respect its limits on any given day. Yoga is not a substitute for medical attention, examination, diagnosis, or treatment. Consult a physician prior to beginning any activity program, including yoga. It is your responsibility to notify the teacher/hosts of any serious illness or injury before every class or activity. In acceptance of the terms and conditions Sol Heart Yoga, its partners, hosting facility, staff and contractors are not liable for any injury, or damages, to person or property, resulting from the undertaking of the class or activity.

8.9 Participants must notify Sol Heart Yoga of any dietary restrictions and allergies at the time of booking. Please note: as we work with several retreat/course venues, hotels and resorts, we may not be able to cater to all food restrictions. Please check with us prior to making full payment and we will check with the venue on your behalf.

9.0 TRAVEL DOCUMENTATION & IMMUNISATIONS

9.1 It is your responsibility when travelling or transiting a country to ensure that you have valid passports, visas, visa waivers, re-entry permits which meet the requirements of the local immigration and/or government authorities.

9.2 Laws regarding validity of passports vary from country to country, with many governments still requiring passports to have a minimum validity of 6 months beyond the period of intended stay. Passports must also have a minimum of four blank pages to be valid for travel. Indonesia requires passports to be in good, clean physical condition.

9.3 It is the responsibility of the retreat participant to ensure they have researched and understood all visa and passport requirements to the retreat destination.

9.4 Sol Heart Yoga requires each trip member to purchase individual travel insurance for their trip for both international and domestic training/retreats. We recommend that you include “cancel for any reason” in your policy. You must purchase travel insurance that includes medical coverage, to protect the costs of your trip in the case of injury, illness or inability to attend. We recommend the purchase of travel insurance as soon as possible after making your first trip payment (flight or deposit, reservation).

9.5 It is the responsibility of the retreat participant to receive correct, recommended or required immunisations for the retreat/course destination. Please contact your local travel authority for the latest requirements.

10.0 DATA USE & PROTECTION

10.1 The guest agrees that he/she may be photographed and/or filmed during their stay and/or activities in connection with the company, and also agrees that the company may use such recordings for promotion and/or advertising purposes without any prior consent.

10.2 Personal Information We Collect

When you book a retreat, sign up to our mailing list, or contact us through our website or email, we may collect the following information: Full name, Contact details (email address, phone number, home address), Emergency contact information, Relevant health information or dietary requirements, Travel details (if applicable)

10.3 How We Use Your Information

We collect this information to:

Process and manage your retreat booking
Communicate important updates or changes regarding the retreat
Ensure your safety and wellbeing during the retreat
Comply with legal or regulatory obligations
Occasionally send you information about future retreats, offerings, or events (you can unsubscribe at any time)

10.4 Sharing with Local Partners and Service Providers

To facilitate your retreat experience, we may share necessary information with trusted local partners such as: Accommodation providers (e.g. hotels, guesthouses, retreat centers); Transport providers (e.g. airport transfers, travel agents); Wellness and activity providers (e.g. massage therapists, local guides).

Only the information required to fulfill these services (such as your name, travel times, room preferences, dietary or health needs) will be shared. We ensure that these third parties respect your privacy and only use the information provided for the intended purpose.

10.5 Health and Emergency Information

Some information, such as health conditions or allergies, is collected solely to support your wellbeing and to allow us to make appropriate arrangements. This information is only shared with relevant facilitators or staff and is kept confidential.

10.6 Data Storage and Security

All personal information is stored securely and only accessed by authorized members of our team. We use appropriate physical, digital, and managerial procedures to safeguard and secure your data.

10.7 Third Parties

We do not share your information with third parties for marketing purposes. We may use third-party services (e.g. payment processors, email newsletter platforms) who comply with data protection standards. These services only receive the necessary information to fulfill their function.

10.8 Your Rights

You have the right to:

Request access to your personal data
Correct or update any information we hold about you
Withdraw consent or request deletion of your data (unless we are legally required to retain it)

10.9 Cookies & Website Tracking

Our website may use cookies to improve your experience. You can adjust your browser settings to disable cookies if you prefer.

We may update this policy occasionally. The latest version will always be available on our website.

If you have any questions or requests regarding your data, please contact us at: solheartyoga@gmail.com

11.0 COURSE CERTIFICATION

Applicable to all Sol Heart Yoga Teacher Trainings and Certification Programs

As a Yoga Alliance International–accredited school under YACEP, Sol Heart Yoga is committed to upholding high standards in yoga education and certification. To ensure transparency and accountability, the following terms apply to the issuance of course certificates:

11.1 Completion Requirements

To be eligible for certification, participants must:

Attend 100% of the scheduled training hours (in person or online, as applicable).
Complete all assignments, homework, practicum teaching, and self-study components to a satisfactory standard.
Demonstrate an understanding of the material through participation, practical assessment, and/or final evaluation.
Exhibit professionalism, respectful conduct, and adherence to the ethical guidelines presented during the course.

11.2 Attendance & Make-Up Policy

Full attendance is required for certification.
If a participant misses part of the training, make-up hours must be arranged and completed within the agreed timeframe.
Additional fees may apply for private sessions or tutorials needed to make up missed content.
If attendance requirements are not met and make-up sessions are not completed, a certificate will not be issued.

11.3 Payment Requirements

Certification will only be issued once the full course fee has been paid.
No partial or provisional certificates will be issued for incomplete payments.

11.4 Conduct & Participation

Sol Heart Yoga reserves the right to withhold certification if a participant engages in unethical, disruptive, or disrespectful behavior that compromises the safety or learning experience of the group.
Certification is also contingent on the participant’s demonstrated capacity to responsibly and safely share the practices of yoga with others.

11.5 Certification Process

Certificates will be issued within 30 days of course completion, provided all requirements are met.
Certificates will be delivered digitally unless otherwise specified.
Participants will be able to register for Continuing Education Hours for eligible courses.

11.6 Incomplete Courses

Participants who withdraw or do not complete the program for any reason are not eligible for certification.
In some cases, students may be able to transfer credit to a future training (at the school’s discretion), but this does not guarantee certification.

11.7 Verification

Sol Heart Yoga reserves the right to verify attendance, participation, and completion records before issuing a certificate.
Any falsification or misrepresentation may result in denial or revocation of certification.

12.0 SOL HEART TRIBE - ALUMNI REWARDS PROGRAM

By participating in the Sol Heart Tribe Alumni Rewards Program, you agree to the following terms and conditions:

12.1 Eligibility

The Sol Heart Tribe is open to individuals who have completed a qualifying retreat or training with Sol Heart Yoga, ANOUK Yoga, or The Whole Wheel Yoga.
Eligibility is determined at the sole discretion of Sol Heart Yoga and will be communicated via email.
The program is non-transferable and limited to the individual who completed the retreat or training.

12.2 Discount Terms

Tribe members are entitled to an AUD$108 discount on eligible upcoming retreats or teacher trainings.
Discounts are valid for one-time use per person per eligible retreat, training, course or event, unless otherwise stated in writing.
The discount must be applied at the time of booking and cannot be applied retroactively to existing or past registrations.
To redeem, members may either:
- Use a unique discount code at checkout, OR
- Have the discount automatically deducted from the final balance after deposit (if booking through email or direct contact).
Discounts cannot be combined with other promotional offers, scholarships, or financial aid unless explicitly stated.

12.3 Program Benefits

Members receive early access to announcements, extended pre-sale pricing, and invitations to exclusive events and offerings.
Pre-sale pricing is valid for 60 days from the launch date of a new retreat or training offering.
Sol Heart Yoga reserves the right to modify or discontinue any benefits at any time without prior notice.

12.4 Code Use & Abuse

Discount codes are for personal use only and must not be shared or posted publicly.
Sol Heart Yoga reserves the right to revoke Sol Heart Tribe benefits or terminate participation in the program if misuse or abuse is suspected.

12.5 Program Changes

Sol Heart Yoga reserves the right to update, modify, or terminate the Sol Heart Tribe program and its terms at any time, without prior notice. Continued participation in the program constitutes acceptance of any changes.

12.6 Communication

By joining the Sol Heart Tribe, you agree to receive occasional email communications related to program updates, offers, and alumni news.You may opt out at any time, though doing so may affect your participation in the program.

13.0 SOL HEART AFFILIATE & REFERRAL PROGRAM

By participating in the Sol Heart Yoga Affiliate & Referral Program, you agree to the following:

13.1 Eligibility

- You must have previously attended a Sol Heart Yoga, ANOUK Yoga, or The Whole Wheel Yoga event to be eligible for the program.
- Only first-time bookings by new students are considered valid referrals.

13.2 Referral Reward

- The referral reward is AUD $108 per successful referral.
- You may choose between a discount toward your next training/event, or a direct cash reward.
- Cash rewards are paid via bank transfer or PayPal after the referred person completes their event and pays in full.
- Discounts are non-transferable and must be used by the referring individual.

13.3 Limitations

- The referred person must include your name at the time of booking; referrals cannot be added retroactively.
- Multiple people cannot claim the same referral.
- Referral rewards are not valid for self-bookings (you may not refer yourself).
- Referral rewards are not valid for participants who have already participated in an event, retreat or course with Sol Heart Yoga, ANOUK Yoga or The Whole Wheel Yoga.
- Rewards cannot be combined with other promotional offers unless otherwise stated.

13.4 Program Modifications

- Sol Heart Yoga reserves the right to amend, suspend, or discontinue the program at any time.
- Participation in the program constitutes agreement to the current terms and any future changes.

13.5 General

- Referral payouts are considered gifts and do not create an employment or contractor relationship.
- Any taxes or reporting obligations related to cash rewards are the responsibility of the recipient.

14.0 POLICY UPDATES

14.1 We may update our Terms & Conditions, Procedures & Policies from time to time to reflect changes in our practices, legal requirements, or retreat operations. Any updates will be posted on our website, and we encourage you to review this policy periodically. Continued use of our services after an update constitutes your acceptance of the revised terms.

View Policies & Procedures PDF